Customer Service Representative salary in Kansas City, MO-KS
Customer Service Representatives in the Kansas City, MO-KS metro area earn a median of $44,350 a year ($21.32 an hour), based on BLS data for 22,240 workers.
Pay ranges from $31,420 for the lowest-paid 10% to $62,510 for the top 10%. That is 1% lower than the national median of $44,770. Pay here is about the same as the Missouri statewide median of $44,190. There are 20 customer service representatives per 1,000 jobs here — the job is 1.2× more common than nationally. The average (mean) salary is $45,970, above the median because a few high earners pull it up.
Pay range for customer service representatives in Kansas City, MO-KS
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,420 | $15.10 |
| 25th percentile | $36,870 | $17.73 |
| Median | $44,350 | $21.32 |
| 75th percentile | $50,010 | $24.04 |
| 90th percentile (top earners) | $62,510 | $30.05 |
| Average (mean) | $45,970 | $22.10 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,695.83 |
| Semi-monthly (24 a year) | $1,847.92 |
| Biweekly (26 a year) | $1,705.77 |
| Weekly | $852.88 |
| Hourly | $21.32 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| St. Louis, MO-IL | $45,800 | 23,760 |
| Topeka, KS | $43,180 | 2,340 |
| St. Joseph, MO-KS | $42,840 | 780 |
| Joplin, MO-KS | $41,850 | 1,080 |
| Columbia, MO | $41,210 | 1,870 |
| Wichita, KS | $39,330 | 5,950 |
| Jefferson City, MO | $38,990 | 1,360 |
| Springfield, MO | $38,970 | 4,120 |
| Manhattan, KS | $38,620 | 870 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Lawrence, KS | $37,800 | 1,090 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Missouri statewide figures.
Related jobs in Kansas City, MO-KS
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,210 | $17.89 |
| Information and Record Clerks, All Other | $43,700 | $21.01 |
| Interviewers, Except Eligibility and Loan | $45,020 | $21.65 |
| Loan Interviewers and Clerks | $50,650 | $24.35 |
| Eligibility Interviewers, Government Programs | $58,090 | $27.93 |
| Hotel, Motel, and Resort Desk Clerks | $35,530 | $17.08 |
| Court, Municipal, and License Clerks | $41,830 | $20.11 |
| Library Assistants, Clerical | $33,760 | $16.23 |
| New Accounts Clerk | $42,350 | $20.36 |
| File Clerk | $44,740 | $21.51 |
| Human Resources Assistants, Except Payroll and Timekeeping | $52,140 | $25.07 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $41,380 | $19.90 |
| Order Clerk | $47,710 | $22.94 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $46,810 | $22.50 |
More: Office and Administrative Support Occupations · all salaries in Kansas City, MO-KS
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Kansas City, MO-KS?
The median salary for customer service representatives in the Kansas City, MO-KS metro area is $44,350 a year, or $21.32 an hour. Pay ranges from $31,420 for the lowest-paid 10% to $62,510 for the top 10%.
How much do the highest-paid customer service representatives make in Kansas City, MO-KS?
The top 10% of customer service representatives in the Kansas City, MO-KS metro area earn at least $62,510 a year. The top 25% earn $50,010 or more.
What is the starting pay for customer service representatives in Kansas City, MO-KS?
Entry-level pay (the 10th percentile) is about $31,420 a year, and a quarter of customer service representatives earn $36,870 or less.
How many customer service representatives work in Kansas City, MO-KS?
About 22,240 customer service representatives are employed in the Kansas City, MO-KS metro area, not counting the self-employed.