Customer Service Representative salary in Springfield, MO
Customer Service Representatives in the Springfield, MO metro area earn a median of $38,970 a year ($18.74 an hour), based on BLS data for 4,120 workers.
Pay ranges from $31,130 for the lowest-paid 10% to $60,400 for the top 10%. That is 13% lower than the national median of $44,770. Pay here is 12% lower than the Missouri statewide median of $44,190. There are 18 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $43,640, above the median because a few high earners pull it up.
Pay range for customer service representatives in Springfield, MO
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,130 | $14.96 |
| 25th percentile | $35,400 | $17.02 |
| Median | $38,970 | $18.74 |
| 75th percentile | $48,380 | $23.26 |
| 90th percentile (top earners) | $60,400 | $29.04 |
| Average (mean) | $43,640 | $20.98 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,247.50 |
| Semi-monthly (24 a year) | $1,623.75 |
| Biweekly (26 a year) | $1,498.85 |
| Weekly | $749.42 |
| Hourly | $18.74 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| St. Louis, MO-IL | $45,800 | 23,760 |
| Kansas City, MO-KS | $44,350 | 22,240 |
| St. Joseph, MO-KS | $42,840 | 780 |
| Joplin, MO-KS | $41,850 | 1,080 |
| Columbia, MO | $41,210 | 1,870 |
| Jefferson City, MO | $38,990 | 1,360 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Missouri statewide figures.
Related jobs in Springfield, MO
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,590 | $16.63 |
| Loan Interviewers and Clerks | $45,930 | $22.08 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $34,160 | $16.42 |
| Hotel, Motel, and Resort Desk Clerks | $31,520 | $15.15 |
| Court, Municipal, and License Clerks | $40,210 | $19.33 |
| Eligibility Interviewers, Government Programs | $38,900 | $18.70 |
| Information and Record Clerks, All Other | $42,190 | $20.28 |
| Human Resources Assistants, Except Payroll and Timekeeping | $40,090 | $19.28 |
| File Clerk | $34,710 | $16.69 |
| Library Assistants, Clerical | $28,600 | $13.75 |
| Interviewers, Except Eligibility and Loan | $36,820 | $17.70 |
| Office Clerks, General | $38,320 | $18.42 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $40,690 | $19.56 |
| First-Line Supervisors of Office and Administrative Support Workers | $60,560 | $29.12 |
More: Office and Administrative Support Occupations · all salaries in Springfield, MO
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Springfield, MO?
The median salary for customer service representatives in the Springfield, MO metro area is $38,970 a year, or $18.74 an hour. Pay ranges from $31,130 for the lowest-paid 10% to $60,400 for the top 10%.
How much do the highest-paid customer service representatives make in Springfield, MO?
The top 10% of customer service representatives in the Springfield, MO metro area earn at least $60,400 a year. The top 25% earn $48,380 or more.
What is the starting pay for customer service representatives in Springfield, MO?
Entry-level pay (the 10th percentile) is about $31,130 a year, and a quarter of customer service representatives earn $35,400 or less.
How many customer service representatives work in Springfield, MO?
About 4,120 customer service representatives are employed in the Springfield, MO metro area, not counting the self-employed.