Customer Service Representative salary in Columbia, MO
Customer Service Representatives in the Columbia, MO metro area earn a median of $41,210 a year ($19.81 an hour), based on BLS data for 1,870 workers.
Pay ranges from $31,620 for the lowest-paid 10% to $62,430 for the top 10%. That is 8% lower than the national median of $44,770. Pay here is 7% lower than the Missouri statewide median of $44,190. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $45,190, above the median because a few high earners pull it up.
Pay range for customer service representatives in Columbia, MO
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,620 | $15.20 |
| 25th percentile | $36,910 | $17.75 |
| Median | $41,210 | $19.81 |
| 75th percentile | $50,530 | $24.29 |
| 90th percentile (top earners) | $62,430 | $30.02 |
| Average (mean) | $45,190 | $21.72 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,434.17 |
| Semi-monthly (24 a year) | $1,717.08 |
| Biweekly (26 a year) | $1,585 |
| Weekly | $792.50 |
| Hourly | $19.81 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| St. Louis, MO-IL | $45,800 | 23,760 |
| Kansas City, MO-KS | $44,350 | 22,240 |
| St. Joseph, MO-KS | $42,840 | 780 |
| Joplin, MO-KS | $41,850 | 1,080 |
| Jefferson City, MO | $38,990 | 1,360 |
| Springfield, MO | $38,970 | 4,120 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Missouri statewide figures.
Related jobs in Columbia, MO
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,020 | $16.36 |
| Loan Interviewers and Clerks | $47,750 | $22.96 |
| Hotel, Motel, and Resort Desk Clerks | $32,190 | $15.48 |
| Interviewers, Except Eligibility and Loan | $38,420 | $18.47 |
| Court, Municipal, and License Clerks | $41,020 | $19.72 |
| Information and Record Clerks, All Other | $49,940 | $24.01 |
| Eligibility Interviewers, Government Programs | $42,240 | $20.31 |
| File Clerk | $40,030 | $19.24 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,070 | $23.59 |
| Office Clerks, General | $44,730 | $21.50 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $39,680 | $19.08 |
| First-Line Supervisors of Office and Administrative Support Workers | $61,670 | $29.65 |
| Bookkeeping, Accounting, and Auditing Clerks | $48,920 | $23.52 |
| Medical Secretaries and Administrative Assistants | $41,890 | $20.14 |
More: Office and Administrative Support Occupations · all salaries in Columbia, MO
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Columbia, MO?
The median salary for customer service representatives in the Columbia, MO metro area is $41,210 a year, or $19.81 an hour. Pay ranges from $31,620 for the lowest-paid 10% to $62,430 for the top 10%.
How much do the highest-paid customer service representatives make in Columbia, MO?
The top 10% of customer service representatives in the Columbia, MO metro area earn at least $62,430 a year. The top 25% earn $50,530 or more.
What is the starting pay for customer service representatives in Columbia, MO?
Entry-level pay (the 10th percentile) is about $31,620 a year, and a quarter of customer service representatives earn $36,910 or less.
How many customer service representatives work in Columbia, MO?
About 1,870 customer service representatives are employed in the Columbia, MO metro area, not counting the self-employed.