Customer Service Representative salary in Raleigh-Cary, NC
Customer Service Representatives in the Raleigh-Cary, NC metro area earn a median of $41,900 a year ($20.15 an hour), based on BLS data for 13,620 workers.
Pay ranges from $31,530 for the lowest-paid 10% to $63,490 for the top 10%. That is 6% lower than the national median of $44,770. Pay here is 4% higher than the North Carolina statewide median of $40,240. There are 18 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $45,710, above the median because a few high earners pull it up.
Pay range for customer service representatives in Raleigh-Cary, NC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,530 | $15.16 |
| 25th percentile | $36,110 | $17.36 |
| Median | $41,900 | $20.15 |
| 75th percentile | $50,360 | $24.21 |
| 90th percentile (top earners) | $63,490 | $30.53 |
| Average (mean) | $45,710 | $21.98 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,491.67 |
| Semi-monthly (24 a year) | $1,745.83 |
| Biweekly (26 a year) | $1,611.54 |
| Weekly | $805.77 |
| Hourly | $20.15 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | 4,660 |
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | 26,120 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Burlington, NC | $41,040 | 1,290 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Wilmington, NC | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Greenville, NC | $36,310 | 1,160 |
| Fayetteville, NC | $35,130 | 1,890 |
| Rocky Mount, NC | $34,680 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
| Jacksonville, NC | $33,980 | 1,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the North Carolina statewide figures.
Related jobs in Raleigh-Cary, NC
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,550 | $17.57 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $48,300 | $23.22 |
| Eligibility Interviewers, Government Programs | $47,760 | $22.96 |
| Hotel, Motel, and Resort Desk Clerks | $30,800 | $14.81 |
| Loan Interviewers and Clerks | $51,600 | $24.81 |
| Information and Record Clerks, All Other | $34,490 | $16.58 |
| New Accounts Clerk | $49,590 | $23.84 |
| Interviewers, Except Eligibility and Loan | $38,770 | $18.64 |
| Court, Municipal, and License Clerks | $54,360 | $26.14 |
| Order Clerk | $47,400 | $22.79 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,640 | $23.39 |
| File Clerk | $47,560 | $22.87 |
| Library Assistants, Clerical | $36,970 | $17.78 |
| Brokerage Clerk | $60,230 | $28.96 |
More: Office and Administrative Support Occupations · all salaries in Raleigh-Cary, NC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Raleigh-Cary, NC?
The median salary for customer service representatives in the Raleigh-Cary, NC metro area is $41,900 a year, or $20.15 an hour. Pay ranges from $31,530 for the lowest-paid 10% to $63,490 for the top 10%.
How much do the highest-paid customer service representatives make in Raleigh-Cary, NC?
The top 10% of customer service representatives in the Raleigh-Cary, NC metro area earn at least $63,490 a year. The top 25% earn $50,360 or more.
What is the starting pay for customer service representatives in Raleigh-Cary, NC?
Entry-level pay (the 10th percentile) is about $31,530 a year, and a quarter of customer service representatives earn $36,110 or less.
How many customer service representatives work in Raleigh-Cary, NC?
About 13,620 customer service representatives are employed in the Raleigh-Cary, NC metro area, not counting the self-employed.