Customer Service Representative salary in Wilmington, NC
Customer Service Representatives in the Wilmington, NC metro area earn a median of $38,100 a year ($18.32 an hour), based on BLS data for 2,850 workers.
Pay ranges from $29,400 for the lowest-paid 10% to $56,470 for the top 10%. That is 15% lower than the national median of $44,770. Pay here is 5% lower than the North Carolina statewide median of $40,240. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $41,250, above the median because a few high earners pull it up.
Pay range for customer service representatives in Wilmington, NC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,400 | $14.13 |
| 25th percentile | $34,680 | $16.68 |
| Median | $38,100 | $18.32 |
| 75th percentile | $46,290 | $22.25 |
| 90th percentile (top earners) | $56,470 | $27.15 |
| Average (mean) | $41,250 | $19.83 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,175 |
| Semi-monthly (24 a year) | $1,587.50 |
| Biweekly (26 a year) | $1,465.38 |
| Weekly | $732.69 |
| Hourly | $18.32 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | 4,660 |
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | 26,120 |
| Raleigh-Cary, NC | $41,900 | 13,620 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Burlington, NC | $41,040 | 1,290 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Greenville, NC | $36,310 | 1,160 |
| Fayetteville, NC | $35,130 | 1,890 |
| Rocky Mount, NC | $34,680 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
| Jacksonville, NC | $33,980 | 1,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the North Carolina statewide figures.
Related jobs in Wilmington, NC
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,260 | $16.47 |
| Hotel, Motel, and Resort Desk Clerks | $29,520 | $14.19 |
| Court, Municipal, and License Clerks | $51,140 | $24.59 |
| Loan Interviewers and Clerks | $58,860 | $28.30 |
| Information and Record Clerks, All Other | $29,740 | $14.30 |
| Eligibility Interviewers, Government Programs | $52,770 | $25.37 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $38,150 | $18.34 |
| Order Clerk | $44,880 | $21.58 |
| Interviewers, Except Eligibility and Loan | $38,150 | $18.34 |
| File Clerk | $39,290 | $18.89 |
| Human Resources Assistants, Except Payroll and Timekeeping | $47,420 | $22.80 |
| Library Assistants, Clerical | $37,500 | $18.03 |
| Office Clerks, General | $39,380 | $18.93 |
| Medical Secretaries and Administrative Assistants | $40,040 | $19.25 |
More: Office and Administrative Support Occupations · all salaries in Wilmington, NC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Wilmington, NC?
The median salary for customer service representatives in the Wilmington, NC metro area is $38,100 a year, or $18.32 an hour. Pay ranges from $29,400 for the lowest-paid 10% to $56,470 for the top 10%.
How much do the highest-paid customer service representatives make in Wilmington, NC?
The top 10% of customer service representatives in the Wilmington, NC metro area earn at least $56,470 a year. The top 25% earn $46,290 or more.
What is the starting pay for customer service representatives in Wilmington, NC?
Entry-level pay (the 10th percentile) is about $29,400 a year, and a quarter of customer service representatives earn $34,680 or less.
How many customer service representatives work in Wilmington, NC?
About 2,850 customer service representatives are employed in the Wilmington, NC metro area, not counting the self-employed.