Customer Service Representative salary in Durham-Chapel Hill, NC
Customer Service Representatives in the Durham-Chapel Hill, NC metro area earn a median of $46,800 a year ($22.50 an hour), based on BLS data for 4,660 workers.
Pay ranges from $31,840 for the lowest-paid 10% to $62,360 for the top 10%. That is 5% higher than the national median of $44,770. Pay here is 16% higher than the North Carolina statewide median of $40,240. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $47,060, above the median because a few high earners pull it up.
Pay range for customer service representatives in Durham-Chapel Hill, NC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,840 | $15.31 |
| 25th percentile | $37,180 | $17.87 |
| Median | $46,800 | $22.50 |
| 75th percentile | $52,890 | $25.43 |
| 90th percentile (top earners) | $62,360 | $29.98 |
| Average (mean) | $47,060 | $22.62 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,900 |
| Semi-monthly (24 a year) | $1,950 |
| Biweekly (26 a year) | $1,800 |
| Weekly | $900 |
| Hourly | $22.50 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | 26,120 |
| Raleigh-Cary, NC | $41,900 | 13,620 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Burlington, NC | $41,040 | 1,290 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Wilmington, NC | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Greenville, NC | $36,310 | 1,160 |
| Fayetteville, NC | $35,130 | 1,890 |
| Rocky Mount, NC | $34,680 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
| Jacksonville, NC | $33,980 | 1,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the North Carolina statewide figures.
Related jobs in Durham-Chapel Hill, NC
| Job | Median salary | Hourly |
|---|---|---|
| Information and Record Clerks, All Other | $33,870 | $16.28 |
| Receptionists and Information Clerks | $35,990 | $17.30 |
| Hotel, Motel, and Resort Desk Clerks | $30,960 | $14.89 |
| Eligibility Interviewers, Government Programs | $55,690 | $26.78 |
| Interviewers, Except Eligibility and Loan | $47,280 | $22.73 |
| Court, Municipal, and License Clerks | $51,490 | $24.75 |
| Order Clerk | $40,610 | $19.52 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,530 | $24.30 |
| Loan Interviewers and Clerks | $60,260 | $28.97 |
| File Clerk | $48,720 | $23.42 |
| Library Assistants, Clerical | $46,940 | $22.57 |
| Medical Secretaries and Administrative Assistants | $46,860 | $22.53 |
| Office Clerks, General | $47,010 | $22.60 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $47,840 | $23.00 |
More: Office and Administrative Support Occupations · all salaries in Durham-Chapel Hill, NC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Durham-Chapel Hill, NC?
The median salary for customer service representatives in the Durham-Chapel Hill, NC metro area is $46,800 a year, or $22.50 an hour. Pay ranges from $31,840 for the lowest-paid 10% to $62,360 for the top 10%.
How much do the highest-paid customer service representatives make in Durham-Chapel Hill, NC?
The top 10% of customer service representatives in the Durham-Chapel Hill, NC metro area earn at least $62,360 a year. The top 25% earn $52,890 or more.
What is the starting pay for customer service representatives in Durham-Chapel Hill, NC?
Entry-level pay (the 10th percentile) is about $31,840 a year, and a quarter of customer service representatives earn $37,180 or less.
How many customer service representatives work in Durham-Chapel Hill, NC?
About 4,660 customer service representatives are employed in the Durham-Chapel Hill, NC metro area, not counting the self-employed.