Customer Service Representative salary in Jacksonville, NC
Customer Service Representatives in the Jacksonville, NC metro area earn a median of $33,980 a year ($16.34 an hour), based on BLS data for 1,130 workers.
Pay ranges from $27,930 for the lowest-paid 10% to $46,330 for the top 10%. That is 24% lower than the national median of $44,770. Pay here is 16% lower than the North Carolina statewide median of $40,240. There are 22 customer service representatives per 1,000 jobs here — the job is 1.3× more common than nationally. The average (mean) salary is $35,580, above the median because a few high earners pull it up.
Pay range for customer service representatives in Jacksonville, NC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $27,930 | $13.43 |
| 25th percentile | $30,120 | $14.48 |
| Median | $33,980 | $16.34 |
| 75th percentile | $36,690 | $17.64 |
| 90th percentile (top earners) | $46,330 | $22.28 |
| Average (mean) | $35,580 | $17.11 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $2,831.67 |
| Semi-monthly (24 a year) | $1,415.83 |
| Biweekly (26 a year) | $1,306.92 |
| Weekly | $653.46 |
| Hourly | $16.34 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | 4,660 |
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | 26,120 |
| Raleigh-Cary, NC | $41,900 | 13,620 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Burlington, NC | $41,040 | 1,290 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Wilmington, NC | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Greenville, NC | $36,310 | 1,160 |
| Fayetteville, NC | $35,130 | 1,890 |
| Rocky Mount, NC | $34,680 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the North Carolina statewide figures.
Related jobs in Jacksonville, NC
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $30,600 | $14.71 |
| Eligibility Interviewers, Government Programs | $49,700 | $23.90 |
| Information and Record Clerks, All Other | $49,940 | $24.01 |
| Hotel, Motel, and Resort Desk Clerks | $27,440 | $13.19 |
| Court, Municipal, and License Clerks | $48,180 | $23.16 |
| Human Resources Assistants, Except Payroll and Timekeeping | $44,980 | $21.63 |
| Interviewers, Except Eligibility and Loan | $36,760 | $17.67 |
| Loan Interviewers and Clerks | $44,510 | $21.40 |
| Office Clerks, General | $38,730 | $18.62 |
| Medical Secretaries and Administrative Assistants | $38,580 | $18.55 |
| Bookkeeping, Accounting, and Auditing Clerks | $42,910 | $20.63 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $38,590 | $18.55 |
| First-Line Supervisors of Office and Administrative Support Workers | $55,130 | $26.51 |
| Postal Service Mail Carrier | $56,660 | $27.24 |
More: Office and Administrative Support Occupations · all salaries in Jacksonville, NC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Jacksonville, NC?
The median salary for customer service representatives in the Jacksonville, NC metro area is $33,980 a year, or $16.34 an hour. Pay ranges from $27,930 for the lowest-paid 10% to $46,330 for the top 10%.
How much do the highest-paid customer service representatives make in Jacksonville, NC?
The top 10% of customer service representatives in the Jacksonville, NC metro area earn at least $46,330 a year. The top 25% earn $36,690 or more.
What is the starting pay for customer service representatives in Jacksonville, NC?
Entry-level pay (the 10th percentile) is about $27,930 a year, and a quarter of customer service representatives earn $30,120 or less.
How many customer service representatives work in Jacksonville, NC?
About 1,130 customer service representatives are employed in the Jacksonville, NC metro area, not counting the self-employed.