Customer Service Representative salary in Rocky Mount, NC
Customer Service Representatives in the Rocky Mount, NC metro area earn a median of $34,680 a year ($16.67 an hour), based on BLS data for 730 workers.
Pay ranges from $28,410 for the lowest-paid 10% to $58,170 for the top 10%. That is 23% lower than the national median of $44,770. Pay here is 14% lower than the North Carolina statewide median of $40,240. There are 13 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.80). The average (mean) salary is $39,930, above the median because a few high earners pull it up.
Pay range for customer service representatives in Rocky Mount, NC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $28,410 | $13.66 |
| 25th percentile | $34,220 | $16.45 |
| Median | $34,680 | $16.67 |
| 75th percentile | $45,460 | $21.86 |
| 90th percentile (top earners) | $58,170 | $27.97 |
| Average (mean) | $39,930 | $19.20 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $2,890 |
| Semi-monthly (24 a year) | $1,445 |
| Biweekly (26 a year) | $1,333.85 |
| Weekly | $666.92 |
| Hourly | $16.67 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | 4,660 |
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | 26,120 |
| Raleigh-Cary, NC | $41,900 | 13,620 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Burlington, NC | $41,040 | 1,290 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Wilmington, NC | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Greenville, NC | $36,310 | 1,160 |
| Fayetteville, NC | $35,130 | 1,890 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
| Jacksonville, NC | $33,980 | 1,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the North Carolina statewide figures.
Related jobs in Rocky Mount, NC
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,720 | $16.69 |
| Eligibility Interviewers, Government Programs | $39,700 | $19.09 |
| Court, Municipal, and License Clerks | $47,270 | $22.73 |
| Hotel, Motel, and Resort Desk Clerks | $26,970 | $12.97 |
| Interviewers, Except Eligibility and Loan | $39,970 | $19.21 |
| Loan Interviewers and Clerks | $49,990 | $24.04 |
| Order Clerk | $39,740 | $19.11 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,760 | $23.92 |
| New Accounts Clerk | $47,770 | $22.97 |
| Office Clerks, General | $41,400 | $19.90 |
| Bookkeeping, Accounting, and Auditing Clerks | $44,320 | $21.31 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $42,840 | $20.60 |
| Medical Secretaries and Administrative Assistants | $41,480 | $19.94 |
| First-Line Supervisors of Office and Administrative Support Workers | $59,160 | $28.44 |
More: Office and Administrative Support Occupations · all salaries in Rocky Mount, NC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Rocky Mount, NC?
The median salary for customer service representatives in the Rocky Mount, NC metro area is $34,680 a year, or $16.67 an hour. Pay ranges from $28,410 for the lowest-paid 10% to $58,170 for the top 10%.
How much do the highest-paid customer service representatives make in Rocky Mount, NC?
The top 10% of customer service representatives in the Rocky Mount, NC metro area earn at least $58,170 a year. The top 25% earn $45,460 or more.
What is the starting pay for customer service representatives in Rocky Mount, NC?
Entry-level pay (the 10th percentile) is about $28,410 a year, and a quarter of customer service representatives earn $34,220 or less.
How many customer service representatives work in Rocky Mount, NC?
About 730 customer service representatives are employed in the Rocky Mount, NC metro area, not counting the self-employed.