Customer Service Representative salary in Burlington, NC
Customer Service Representatives in the Burlington, NC metro area earn a median of $41,040 a year ($19.73 an hour), based on BLS data for 1,290 workers.
Pay ranges from $29,120 for the lowest-paid 10% to $57,150 for the top 10%. That is 8% lower than the national median of $44,770. Pay here is 2% higher than the North Carolina statewide median of $40,240. There are 19 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $41,890, above the median because a few high earners pull it up.
Pay range for customer service representatives in Burlington, NC
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,120 | $14.00 |
| 25th percentile | $34,950 | $16.80 |
| Median | $41,040 | $19.73 |
| 75th percentile | $48,000 | $23.08 |
| 90th percentile (top earners) | $57,150 | $27.48 |
| Average (mean) | $41,890 | $20.14 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,420 |
| Semi-monthly (24 a year) | $1,710 |
| Biweekly (26 a year) | $1,578.46 |
| Weekly | $789.23 |
| Hourly | $19.73 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | 4,660 |
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | 26,120 |
| Raleigh-Cary, NC | $41,900 | 13,620 |
| Greensboro-High Point, NC | $41,240 | 7,460 |
| Asheville, NC | $38,980 | 2,850 |
| Winston-Salem, NC | $38,410 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Wilmington, NC | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | 2,250 |
| Greenville, NC | $36,310 | 1,160 |
| Fayetteville, NC | $35,130 | 1,890 |
| Rocky Mount, NC | $34,680 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | 670 |
| Goldsboro, NC | $34,500 | 740 |
| Jacksonville, NC | $33,980 | 1,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the North Carolina statewide figures.
Related jobs in Burlington, NC
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,230 | $17.42 |
| Court, Municipal, and License Clerks | $50,960 | $24.50 |
| Eligibility Interviewers, Government Programs | $49,670 | $23.88 |
| Loan Interviewers and Clerks | $50,420 | $24.24 |
| Library Assistants, Clerical | $39,900 | $19.18 |
| New Accounts Clerk | $47,110 | $22.65 |
| Office Clerks, General | $38,760 | $18.63 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $44,630 | $21.46 |
| Medical Secretaries and Administrative Assistants | $44,190 | $21.24 |
| Bookkeeping, Accounting, and Auditing Clerks | $47,460 | $22.82 |
| First-Line Supervisors of Office and Administrative Support Workers | $59,430 | $28.57 |
| Shipping, Receiving, and Inventory Clerks | $42,780 | $20.57 |
| Couriers and Messengers | $38,340 | $18.43 |
| Postal Service Mail Carrier | $61,010 | $29.33 |
More: Office and Administrative Support Occupations · all salaries in Burlington, NC
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Burlington, NC?
The median salary for customer service representatives in the Burlington, NC metro area is $41,040 a year, or $19.73 an hour. Pay ranges from $29,120 for the lowest-paid 10% to $57,150 for the top 10%.
How much do the highest-paid customer service representatives make in Burlington, NC?
The top 10% of customer service representatives in the Burlington, NC metro area earn at least $57,150 a year. The top 25% earn $48,000 or more.
What is the starting pay for customer service representatives in Burlington, NC?
Entry-level pay (the 10th percentile) is about $29,120 a year, and a quarter of customer service representatives earn $34,950 or less.
How many customer service representatives work in Burlington, NC?
About 1,290 customer service representatives are employed in the Burlington, NC metro area, not counting the self-employed.