Customer Service Representative salary in Birmingham, AL
Customer Service Representatives in the Birmingham, AL metro area earn a median of $40,530 a year ($19.49 an hour), based on BLS data for 9,850 workers.
Pay ranges from $31,400 for the lowest-paid 10% to $58,660 for the top 10%. That is 9% lower than the national median of $44,770. Pay here is 6% higher than the Alabama statewide median of $38,400. There are 19 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $43,560, above the median because a few high earners pull it up.
Pay range for customer service representatives in Birmingham, AL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,400 | $15.10 |
| 25th percentile | $37,050 | $17.81 |
| Median | $40,530 | $19.49 |
| 75th percentile | $48,170 | $23.16 |
| 90th percentile (top earners) | $58,660 | $28.20 |
| Average (mean) | $43,560 | $20.94 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,377.50 |
| Semi-monthly (24 a year) | $1,688.75 |
| Biweekly (26 a year) | $1,558.85 |
| Weekly | $779.42 |
| Hourly | $19.49 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Decatur, AL | $41,070 | 710 |
| Huntsville, AL | $38,400 | 3,340 |
| Tuscaloosa, AL | $37,990 | 860 |
| Daphne-Fairhope-Foley, AL | $37,820 | 1,110 |
| Mobile, AL | $37,690 | 2,420 |
| Florence-Muscle Shoals, AL | $37,520 | 650 |
| Columbus, GA-AL | $37,330 | 2,150 |
| Montgomery, AL | $36,960 | 2,500 |
| Anniston-Oxford, AL | $36,190 | 430 |
| Dothan, AL | $36,180 | 840 |
| Auburn-Opelika, AL | $35,810 | 960 |
| Gadsden, AL | $35,450 | 340 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Alabama statewide figures.
Related jobs in Birmingham, AL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,610 | $17.12 |
| Eligibility Interviewers, Government Programs | $57,740 | $27.76 |
| Loan Interviewers and Clerks | $47,120 | $22.65 |
| Interviewers, Except Eligibility and Loan | $36,270 | $17.44 |
| Hotel, Motel, and Resort Desk Clerks | $28,750 | $13.82 |
| Court, Municipal, and License Clerks | $42,300 | $20.34 |
| Library Assistants, Clerical | $31,040 | $14.92 |
| Information and Record Clerks, All Other | $53,810 | $25.87 |
| Human Resources Assistants, Except Payroll and Timekeeping | $45,500 | $21.88 |
| Credit Authorizers, Checkers, and Clerks | $35,990 | $17.30 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $44,580 | $21.43 |
| First-Line Supervisors of Office and Administrative Support Workers | $64,170 | $30.85 |
| Bookkeeping, Accounting, and Auditing Clerks | $47,330 | $22.76 |
| Office Clerks, General | $34,220 | $16.45 |
More: Office and Administrative Support Occupations · all salaries in Birmingham, AL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Birmingham, AL?
The median salary for customer service representatives in the Birmingham, AL metro area is $40,530 a year, or $19.49 an hour. Pay ranges from $31,400 for the lowest-paid 10% to $58,660 for the top 10%.
How much do the highest-paid customer service representatives make in Birmingham, AL?
The top 10% of customer service representatives in the Birmingham, AL metro area earn at least $58,660 a year. The top 25% earn $48,170 or more.
What is the starting pay for customer service representatives in Birmingham, AL?
Entry-level pay (the 10th percentile) is about $31,400 a year, and a quarter of customer service representatives earn $37,050 or less.
How many customer service representatives work in Birmingham, AL?
About 9,850 customer service representatives are employed in the Birmingham, AL metro area, not counting the self-employed.