Customer Service Representative salary in Jackson, MS
Customer Service Representatives in the Jackson, MS metro area earn a median of $37,850 a year ($18.20 an hour), based on BLS data for 4,270 workers.
Pay ranges from $30,450 for the lowest-paid 10% to $56,170 for the top 10%. That is 15% lower than the national median of $44,770. Pay here is 4% higher than the Mississippi statewide median of $36,380. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $40,770, above the median because a few high earners pull it up.
Pay range for customer service representatives in Jackson, MS
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,450 | $14.64 |
| 25th percentile | $32,380 | $15.57 |
| Median | $37,850 | $18.20 |
| 75th percentile | $45,940 | $22.09 |
| 90th percentile (top earners) | $56,170 | $27.00 |
| Average (mean) | $40,770 | $19.60 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,154.17 |
| Semi-monthly (24 a year) | $1,577.08 |
| Biweekly (26 a year) | $1,455.77 |
| Weekly | $727.88 |
| Hourly | $18.20 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Memphis, TN-MS-AR | $44,090 | 9,360 |
| Gulfport-Biloxi, MS | $37,540 | 2,270 |
| Hattiesburg, MS | $36,700 | 1,280 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Mississippi statewide figures.
Related jobs in Jackson, MS
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,350 | $16.51 |
| Hotel, Motel, and Resort Desk Clerks | $27,670 | $13.30 |
| Interviewers, Except Eligibility and Loan | $37,210 | $17.89 |
| Eligibility Interviewers, Government Programs | $39,850 | $19.16 |
| Loan Interviewers and Clerks | $39,780 | $19.13 |
| Court, Municipal, and License Clerks | $38,950 | $18.73 |
| Human Resources Assistants, Except Payroll and Timekeeping | $45,620 | $21.93 |
| Information and Record Clerks, All Other | $49,440 | $23.77 |
| File Clerk | $32,960 | $15.84 |
| Order Clerk | $45,780 | $22.01 |
| Library Assistants, Clerical | $28,110 | $13.52 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $40,350 | $19.40 |
| New Accounts Clerk | $42,220 | $20.30 |
| Office Clerks, General | $35,910 | $17.27 |
More: Office and Administrative Support Occupations · all salaries in Jackson, MS
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Jackson, MS?
The median salary for customer service representatives in the Jackson, MS metro area is $37,850 a year, or $18.20 an hour. Pay ranges from $30,450 for the lowest-paid 10% to $56,170 for the top 10%.
How much do the highest-paid customer service representatives make in Jackson, MS?
The top 10% of customer service representatives in the Jackson, MS metro area earn at least $56,170 a year. The top 25% earn $45,940 or more.
What is the starting pay for customer service representatives in Jackson, MS?
Entry-level pay (the 10th percentile) is about $30,450 a year, and a quarter of customer service representatives earn $32,380 or less.
How many customer service representatives work in Jackson, MS?
About 4,270 customer service representatives are employed in the Jackson, MS metro area, not counting the self-employed.