Customer Service Representative salary in Ponce, PR
Customer Service Representatives in the Ponce, PR metro area earn a median of $26,810 a year ($12.89 an hour), based on BLS data for 900 workers.
Pay ranges from $21,840 for the lowest-paid 10% to $35,960 for the top 10%. That is 40% lower than the national median of $44,770. Pay here is about the same as the Puerto Rico statewide median of $26,700. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $28,190, above the median because a few high earners pull it up.
Pay range for customer service representatives in Ponce, PR
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $21,840 | $10.50 |
| 25th percentile | $22,510 | $10.82 |
| Median | $26,810 | $12.89 |
| 75th percentile | $31,600 | $15.19 |
| 90th percentile (top earners) | $35,960 | $17.29 |
| Average (mean) | $28,190 | $13.55 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $2,234.17 |
| Semi-monthly (24 a year) | $1,117.08 |
| Biweekly (26 a year) | $1,031.15 |
| Weekly | $515.58 |
| Hourly | $12.89 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Aguadilla, PR | $27,800 | 980 |
| Arecibo, PR | $27,030 | 750 |
| Mayaguez, PR | $26,920 | 1,060 |
| San Juan-Bayamon-Caguas, PR | $26,520 | 15,940 |
| Guayama, PR | $25,520 | 140 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Puerto Rico statewide figures.
Related jobs in Ponce, PR
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $21,840 | $10.50 |
| Interviewers, Except Eligibility and Loan | $22,990 | $11.06 |
| Information and Record Clerks, All Other | $23,670 | $11.38 |
| Hotel, Motel, and Resort Desk Clerks | $22,420 | $10.78 |
| Human Resources Assistants, Except Payroll and Timekeeping | $27,550 | $13.25 |
| Library Assistants, Clerical | $22,900 | $11.01 |
| Loan Interviewers and Clerks | $35,370 | $17.00 |
| Office Clerks, General | $23,070 | $11.09 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $24,130 | $11.60 |
| First-Line Supervisors of Office and Administrative Support Workers | $38,840 | $18.67 |
| Medical Secretaries and Administrative Assistants | $23,220 | $11.17 |
| Billing and Posting Clerks | $26,190 | $12.59 |
| Bookkeeping, Accounting, and Auditing Clerks | $26,070 | $12.54 |
| Executive Secretaries and Executive Administrative Assistants | $36,080 | $17.34 |
More: Office and Administrative Support Occupations · all salaries in Ponce, PR
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Ponce, PR?
The median salary for customer service representatives in the Ponce, PR metro area is $26,810 a year, or $12.89 an hour. Pay ranges from $21,840 for the lowest-paid 10% to $35,960 for the top 10%.
How much do the highest-paid customer service representatives make in Ponce, PR?
The top 10% of customer service representatives in the Ponce, PR metro area earn at least $35,960 a year. The top 25% earn $31,600 or more.
What is the starting pay for customer service representatives in Ponce, PR?
Entry-level pay (the 10th percentile) is about $21,840 a year, and a quarter of customer service representatives earn $22,510 or less.
How many customer service representatives work in Ponce, PR?
About 900 customer service representatives are employed in the Ponce, PR metro area, not counting the self-employed.