Customer Service Representative salary in Pocatello, ID
Customer Service Representatives in the Pocatello, ID metro area earn a median of $37,940 a year ($18.24 an hour), based on BLS data for 1,130 workers.
Pay ranges from $31,420 for the lowest-paid 10% to $59,980 for the top 10%. That is 15% lower than the national median of $44,770. Pay here is 12% lower than the Idaho statewide median of $43,200. There are 30 customer service representatives per 1,000 jobs here — the job is 1.8× more common than nationally. The average (mean) salary is $41,740, above the median because a few high earners pull it up.
Pay range for customer service representatives in Pocatello, ID
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,420 | $15.11 |
| 25th percentile | $37,230 | $17.90 |
| Median | $37,940 | $18.24 |
| 75th percentile | $43,740 | $21.03 |
| 90th percentile (top earners) | $59,980 | $28.84 |
| Average (mean) | $41,740 | $20.07 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,161.67 |
| Semi-monthly (24 a year) | $1,580.83 |
| Biweekly (26 a year) | $1,459.23 |
| Weekly | $729.62 |
| Hourly | $18.24 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Boise City, ID | $46,640 | 9,460 |
| Coeur d'Alene, ID | $43,750 | 1,380 |
| Lewiston, ID-WA | $40,700 | 570 |
| Idaho Falls, ID | $40,060 | 1,710 |
| Twin Falls, ID | $38,830 | 750 |
| Logan, UT-ID | $37,330 | 1,460 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Idaho statewide figures.
Related jobs in Pocatello, ID
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,870 | $16.77 |
| Hotel, Motel, and Resort Desk Clerks | $29,330 | $14.10 |
| Court, Municipal, and License Clerks | $46,080 | $22.15 |
| Library Assistants, Clerical | $34,930 | $16.79 |
| First-Line Supervisors of Office and Administrative Support Workers | $57,020 | $27.41 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $43,990 | $21.15 |
| Bookkeeping, Accounting, and Auditing Clerks | $45,440 | $21.84 |
| Medical Secretaries and Administrative Assistants | $40,370 | $19.41 |
| Shipping, Receiving, and Inventory Clerks | $42,880 | $20.61 |
| Teller | $38,640 | $18.58 |
| Billing and Posting Clerks | $40,170 | $19.31 |
| Postal Service Mail Carrier | $59,450 | $28.58 |
| Executive Secretaries and Executive Administrative Assistants | $55,140 | $26.51 |
| Public Safety Telecommunicator | $55,310 | $26.59 |
More: Office and Administrative Support Occupations · all salaries in Pocatello, ID
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Pocatello, ID?
The median salary for customer service representatives in the Pocatello, ID metro area is $37,940 a year, or $18.24 an hour. Pay ranges from $31,420 for the lowest-paid 10% to $59,980 for the top 10%.
How much do the highest-paid customer service representatives make in Pocatello, ID?
The top 10% of customer service representatives in the Pocatello, ID metro area earn at least $59,980 a year. The top 25% earn $43,740 or more.
What is the starting pay for customer service representatives in Pocatello, ID?
Entry-level pay (the 10th percentile) is about $31,420 a year, and a quarter of customer service representatives earn $37,230 or less.
How many customer service representatives work in Pocatello, ID?
About 1,130 customer service representatives are employed in the Pocatello, ID metro area, not counting the self-employed.