Customer Service Representative salary in Great Falls, MT
Customer Service Representatives in the Great Falls, MT metro area earn a median of $42,270 a year ($20.32 an hour), based on BLS data for 360 workers.
Pay ranges from $34,550 for the lowest-paid 10% to $56,870 for the top 10%. That is 6% lower than the national median of $44,770. Pay here is 7% lower than the Montana statewide median of $45,290. There are 10.0 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.60). The average (mean) salary is $43,610, above the median because a few high earners pull it up.
Pay range for customer service representatives in Great Falls, MT
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $34,550 | $16.61 |
| 25th percentile | $37,770 | $18.16 |
| Median | $42,270 | $20.32 |
| 75th percentile | $47,430 | $22.80 |
| 90th percentile (top earners) | $56,870 | $27.34 |
| Average (mean) | $43,610 | $20.97 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,522.50 |
| Semi-monthly (24 a year) | $1,761.25 |
| Biweekly (26 a year) | $1,625.77 |
| Weekly | $812.88 |
| Hourly | $20.32 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Helena, MT | $46,680 | 380 |
| Missoula, MT | $44,690 | 700 |
| Billings, MT | $44,580 | 1,090 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Montana statewide figures.
Related jobs in Great Falls, MT
| Job | Median salary | Hourly |
|---|---|---|
| Information and Record Clerks, All Other | $47,900 | $23.03 |
| Hotel, Motel, and Resort Desk Clerks | $34,160 | $16.42 |
| Interviewers, Except Eligibility and Loan | $46,280 | $22.25 |
| Receptionists and Information Clerks | $36,580 | $17.59 |
| Eligibility Interviewers, Government Programs | $59,960 | $28.83 |
| Court, Municipal, and License Clerks | $38,480 | $18.50 |
| File Clerk | $35,470 | $17.05 |
| Loan Interviewers and Clerks | $46,170 | $22.20 |
| New Accounts Clerk | $42,080 | $20.23 |
| Office Clerks, General | $44,400 | $21.35 |
| Bookkeeping, Accounting, and Auditing Clerks | $45,890 | $22.06 |
| Medical Secretaries and Administrative Assistants | $44,880 | $21.58 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $43,400 | $20.87 |
| First-Line Supervisors of Office and Administrative Support Workers | $62,090 | $29.85 |
More: Office and Administrative Support Occupations · all salaries in Great Falls, MT
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Great Falls, MT?
The median salary for customer service representatives in the Great Falls, MT metro area is $42,270 a year, or $20.32 an hour. Pay ranges from $34,550 for the lowest-paid 10% to $56,870 for the top 10%.
How much do the highest-paid customer service representatives make in Great Falls, MT?
The top 10% of customer service representatives in the Great Falls, MT metro area earn at least $56,870 a year. The top 25% earn $47,430 or more.
What is the starting pay for customer service representatives in Great Falls, MT?
Entry-level pay (the 10th percentile) is about $34,550 a year, and a quarter of customer service representatives earn $37,770 or less.
How many customer service representatives work in Great Falls, MT?
About 360 customer service representatives are employed in the Great Falls, MT metro area, not counting the self-employed.