Customer Service Representative salary in Baltimore-Columbia-Towson, MD
Customer Service Representatives in the Baltimore-Columbia-Towson, MD metro area earn a median of $42,850 a year ($20.60 an hour), based on BLS data for 17,480 workers.
Pay ranges from $32,600 for the lowest-paid 10% to $62,860 for the top 10%. That is 4% lower than the national median of $44,770. Pay here is about the same as the Maryland statewide median of $42,830. There are 13 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.77). The average (mean) salary is $45,800, above the median because a few high earners pull it up.
Pay range for customer service representatives in Baltimore-Columbia-Towson, MD
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $32,600 | $15.68 |
| 25th percentile | $36,600 | $17.60 |
| Median | $42,850 | $20.60 |
| 75th percentile | $49,630 | $23.86 |
| 90th percentile (top earners) | $62,860 | $30.22 |
| Average (mean) | $45,800 | $22.02 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,570.83 |
| Semi-monthly (24 a year) | $1,785.42 |
| Biweekly (26 a year) | $1,648.08 |
| Weekly | $824.04 |
| Hourly | $20.60 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | 41,740 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Hagerstown-Martinsburg, MD-WV | $38,200 | 1,480 |
| Salisbury, MD | $37,260 | 810 |
| Lexington Park, MD | $36,460 | 660 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Maryland statewide figures.
Related jobs in Baltimore-Columbia-Towson, MD
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,600 | $18.08 |
| Eligibility Interviewers, Government Programs | $57,160 | $27.48 |
| Hotel, Motel, and Resort Desk Clerks | $35,180 | $16.91 |
| Interviewers, Except Eligibility and Loan | $47,450 | $22.81 |
| Court, Municipal, and License Clerks | $58,670 | $28.21 |
| Information and Record Clerks, All Other | $57,310 | $27.55 |
| Loan Interviewers and Clerks | $59,930 | $28.81 |
| Human Resources Assistants, Except Payroll and Timekeeping | $57,530 | $27.66 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $40,750 | $19.59 |
| File Clerk | $43,490 | $20.91 |
| Order Clerk | $48,370 | $23.25 |
| Brokerage Clerk | $66,840 | $32.14 |
| Library Assistants, Clerical | $41,070 | $19.75 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $49,220 | $23.66 |
More: Office and Administrative Support Occupations · all salaries in Baltimore-Columbia-Towson, MD
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Baltimore-Columbia-Towson, MD?
The median salary for customer service representatives in the Baltimore-Columbia-Towson, MD metro area is $42,850 a year, or $20.60 an hour. Pay ranges from $32,600 for the lowest-paid 10% to $62,860 for the top 10%.
How much do the highest-paid customer service representatives make in Baltimore-Columbia-Towson, MD?
The top 10% of customer service representatives in the Baltimore-Columbia-Towson, MD metro area earn at least $62,860 a year. The top 25% earn $49,630 or more.
What is the starting pay for customer service representatives in Baltimore-Columbia-Towson, MD?
Entry-level pay (the 10th percentile) is about $32,600 a year, and a quarter of customer service representatives earn $36,600 or less.
How many customer service representatives work in Baltimore-Columbia-Towson, MD?
About 17,480 customer service representatives are employed in the Baltimore-Columbia-Towson, MD metro area, not counting the self-employed.