Customer Service Representative salary in Waterbury-Shelton, CT
Customer Service Representatives in the Waterbury-Shelton, CT metro area earn a median of $46,590 a year ($22.40 an hour), based on BLS data for 2,130 workers.
Pay ranges from $36,650 for the lowest-paid 10% to $69,090 for the top 10%. That is 4% higher than the national median of $44,770. Pay here is 3% lower than the Connecticut statewide median of $48,090. There are 13 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.80). The average (mean) salary is $49,780, above the median because a few high earners pull it up.
Pay range for customer service representatives in Waterbury-Shelton, CT
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $36,650 | $17.62 |
| 25th percentile | $38,550 | $18.54 |
| Median | $46,590 | $22.40 |
| 75th percentile | $57,810 | $27.79 |
| 90th percentile (top earners) | $69,090 | $33.22 |
| Average (mean) | $49,780 | $23.93 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,882.50 |
| Semi-monthly (24 a year) | $1,941.25 |
| Biweekly (26 a year) | $1,791.92 |
| Weekly | $895.96 |
| Hourly | $22.40 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $46,590 salary, see how much house you can afford in Connecticut at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Bridgeport-Stamford-Danbury, CT | $49,970 | 5,660 |
| Hartford-West Hartford-East Hartford, CT | $48,050 | 9,750 |
| New Haven, CT | $47,490 | 3,520 |
| Norwich-New London-Willimantic, CT | $45,020 | 1,240 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Connecticut statewide figures.
Related jobs in Waterbury-Shelton, CT
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $41,050 | $19.73 |
| Eligibility Interviewers, Government Programs | $74,050 | $35.60 |
| Interviewers, Except Eligibility and Loan | $46,560 | $22.38 |
| Court, Municipal, and License Clerks | $62,070 | $29.84 |
| Library Assistants, Clerical | $34,540 | $16.61 |
| Hotel, Motel, and Resort Desk Clerks | $35,770 | $17.20 |
| Human Resources Assistants, Except Payroll and Timekeeping | $52,070 | $25.03 |
| Information and Record Clerks, All Other | $48,190 | $23.17 |
| Order Clerk | $53,070 | $25.51 |
| File Clerk | $43,360 | $20.84 |
| Loan Interviewers and Clerks | $55,740 | $26.80 |
| New Accounts Clerk | $57,050 | $27.43 |
| Office Clerks, General | $46,570 | $22.39 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $50,460 | $24.26 |
More: Office and Administrative Support Occupations · all salaries in Waterbury-Shelton, CT
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Waterbury-Shelton, CT?
The median salary for customer service representatives in the Waterbury-Shelton, CT metro area is $46,590 a year, or $22.40 an hour. Pay ranges from $36,650 for the lowest-paid 10% to $69,090 for the top 10%.
How much do the highest-paid customer service representatives make in Waterbury-Shelton, CT?
The top 10% of customer service representatives in the Waterbury-Shelton, CT metro area earn at least $69,090 a year. The top 25% earn $57,810 or more.
What is the starting pay for customer service representatives in Waterbury-Shelton, CT?
Entry-level pay (the 10th percentile) is about $36,650 a year, and a quarter of customer service representatives earn $38,550 or less.
How many customer service representatives work in Waterbury-Shelton, CT?
About 2,130 customer service representatives are employed in the Waterbury-Shelton, CT metro area, not counting the self-employed.