Customer Service Representative salary in Jacksonville, FL
Customer Service Representatives in the Jacksonville, FL metro area earn a median of $42,840 a year ($20.60 an hour), based on BLS data for 17,030 workers.
Pay ranges from $32,130 for the lowest-paid 10% to $62,190 for the top 10%. That is 4% lower than the national median of $44,770. Pay here is 6% higher than the Florida statewide median of $40,440. There are 22 customer service representatives per 1,000 jobs here — the job is 1.3× more common than nationally. The average (mean) salary is $45,270, above the median because a few high earners pull it up.
Pay range for customer service representatives in Jacksonville, FL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $32,130 | $15.45 |
| 25th percentile | $37,090 | $17.83 |
| Median | $42,840 | $20.60 |
| 75th percentile | $49,830 | $23.96 |
| 90th percentile (top earners) | $62,190 | $29.90 |
| Average (mean) | $45,270 | $21.77 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,570 |
| Semi-monthly (24 a year) | $1,785 |
| Biweekly (26 a year) | $1,647.69 |
| Weekly | $823.85 |
| Hourly | $20.60 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Naples-Marco Island, FL | $43,680 | 2,340 |
| Pensacola-Ferry Pass-Brent, FL | $43,290 | 3,280 |
| Tampa-St. Petersburg-Clearwater, FL | $42,660 | 34,150 |
| North Port-Bradenton-Sarasota, FL | $42,310 | 5,090 |
| Orlando-Kissimmee-Sanford, FL | $40,530 | 35,690 |
| Wildwood-The Villages, FL | $40,340 | 660 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $39,560 | 63,440 |
| Crestview-Fort Walton Beach-Destin, FL | $39,240 | 1,860 |
| Lakeland-Winter Haven, FL | $38,750 | 6,000 |
| Punta Gorda, FL | $38,630 | 820 |
| Gainesville, FL | $38,550 | 2,030 |
| Port St. Lucie, FL | $38,380 | 3,030 |
| Cape Coral-Fort Myers, FL | $38,180 | 5,840 |
| Deltona-Daytona Beach-Ormond Beach, FL | $38,030 | 3,430 |
| Sebastian-Vero Beach-West Vero Corridor, FL | $37,940 | 750 |
| Palm Bay-Melbourne-Titusville, FL | $37,760 | 4,700 |
| Tallahassee, FL | $37,310 | 3,080 |
| Ocala, FL | $37,130 | 1,740 |
| Panama City-Panama City Beach, FL | $36,900 | 1,180 |
| Homosassa Springs, FL | $36,630 | 570 |
| Sebring, FL | $34,330 | 510 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Florida statewide figures.
Related jobs in Jacksonville, FL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,760 | $17.67 |
| Hotel, Motel, and Resort Desk Clerks | $34,190 | $16.44 |
| Loan Interviewers and Clerks | $59,710 | $28.71 |
| Eligibility Interviewers, Government Programs | $49,940 | $24.01 |
| Court, Municipal, and License Clerks | $45,150 | $21.71 |
| Interviewers, Except Eligibility and Loan | $47,170 | $22.68 |
| Information and Record Clerks, All Other | $49,490 | $23.79 |
| File Clerk | $45,330 | $21.79 |
| Library Assistants, Clerical | $37,570 | $18.06 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,730 | $23.91 |
| Brokerage Clerk | $63,190 | $30.38 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $37,590 | $18.07 |
| Order Clerk | $46,460 | $22.34 |
| New Accounts Clerk | $45,930 | $22.08 |
More: Office and Administrative Support Occupations · all salaries in Jacksonville, FL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Jacksonville, FL?
The median salary for customer service representatives in the Jacksonville, FL metro area is $42,840 a year, or $20.60 an hour. Pay ranges from $32,130 for the lowest-paid 10% to $62,190 for the top 10%.
How much do the highest-paid customer service representatives make in Jacksonville, FL?
The top 10% of customer service representatives in the Jacksonville, FL metro area earn at least $62,190 a year. The top 25% earn $49,830 or more.
What is the starting pay for customer service representatives in Jacksonville, FL?
Entry-level pay (the 10th percentile) is about $32,130 a year, and a quarter of customer service representatives earn $37,090 or less.
How many customer service representatives work in Jacksonville, FL?
About 17,030 customer service representatives are employed in the Jacksonville, FL metro area, not counting the self-employed.